In an AI-driven world where machines are being programmed for humanized tasks, such as driving automobiles and managing traffic, the potential for more innovation and productivity is colossal. Companies and entrepreneurs are welcoming the use of AI tools like ChatGPT, Bing Chat, Lensa, and Canva.
With AI advancing at a staggering pace, one can imagine dashboards that would acclimatize with the user’s tasks, email agents fortified with smart virtual assistants, or AI chatbots for autonomous replies to website visitors.
AI Tools – Forging Strong Bonds with Humans
Did you know? The first AI chatbot, named Eliza, was introduced in the 1960s by Joseph Weizenbaum. Since then, AI has taken the world by storm, being augmented in different disciplines like engineering, business, and linguistics. AI tools are playing an essential role in the daily lives of individuals. For example, Amazon Alexa, a renowned virtual assistant technology, is available on 100 million devices or more. It can perform different functions, such as providing information, creating lists, and playing music. Likewise, ChatGPT and Jasper, the most famed AI chatbots on the Internet, have millions of users at their bidding.
Since decades, Artificial Intelligence has paved easy routes for mankind, offering extraordinary levels of efficiency and convenience in daily activities. AI-powered wearable devices, for example, monitor vital signs and depict organ changes, telemedicine platforms offer remote consultation without any location constraints, and music generation tools generate enjoyable melodies based on the input.
AI Benefits
- Renewable Energy Generation
- Providing Care for Disabled Individuals
- Develop New Drugs
- Fight Human Trafficking
Chatbots and Virtual Assistants – Supporting Individuals for the Better
While both are developed from Generative AI, the chief difference between a ai chatbot and virtual assistance is in design and purpose. A chatbot is an automated digital assistant that uses Natural Processing Language to comprehend the query and reply back in a conversational tone. This tool is designed for 24/7/365 customer engagement, to increase leads, and propel sales.
Virtual assistants benefit business firms with various tasks, such as handling requests and improving customer services. They are excellent in verbal and written communication. Specialized virtual assistants, however, are more advanced and effective; they can bookkeep, design and develop websites, and support HR processes.
Application of Chatbots & Virtual Assistants
- Healthcare
- Finance
- Education
- Real Estate
- Travel and Hospitality
- Automotive
- Entertainment & Media
- Government Services
Real-Life Experiences with AI Chatbots & VAs
Objective setting is an essential element for businesses globally. Operating as going concerns, firms opt for time-based results to amplify their revenues and expand their market. One such company, called Conversational Designs opted for a revamp in their marketing tactics. It made a switch from web-based forms to ai chatbots to augment their conversion rates. They opted for Landbot, a low-code platform. This AI-driven tool achieved the results in quick time: It helped them achieve 20k leads in a calendar year.
Scandinavian telecommunication company (Telenor) also adopted AI for achieving their objectives. It noticed that the customer count took a huge dip because of changing preferences. Customers opted for digital means to communicate with each other. The firm came up with a solution called ‘Telmi’, developed with Boost.ai. This AI tool interacts with consumers with more veracity and information.
Telmi helped Telenor to achieve their objectives within one year. The customer satisfaction was increased by 20% and the revenues by 15%.
Is your business ready for an AI transformation now? Opt for an ai chatbot or virtual assistant and relish the experience!
